Privacy Policy
Last updated: September 11, 2026
This policy describes how Sevenminus LLC ("7minus", "we", "us") collects, uses and protects information. It covers two groups of people: the businesses who subscribe to our service, and the callers who reach those businesses through a phone line we answer.
Mobile information and text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described elsewhere in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent or trade phone numbers. We do not share phone numbers or messaging consent with advertisers, data brokers, lead aggregators or affiliates under any circumstances.
How we obtain consent to text
A caller dials the published business phone number of a 7minus customer. If that call is not answered, it forwards to a number we operate. The caller hears a recorded greeting that identifies the business, states that an automated assistant will text them back, and invites them to leave a voicemail. Leaving that voicemail is the caller's consent to receive text messages about their inquiry.
Callers who do not leave a voicemail do not receive any text message. Every message we send is linked in our records to the specific inbound call that authorized it, and we do not send messages to a number without one.
How to stop receiving messages
Reply STOP to any message to stop receiving them, or HELP for help. You can also email support@7min.us. Opt-out requests take effect immediately and are permanent unless you contact us to reverse them. Message frequency varies by conversation. Message and data rates may apply.
Information we collect
From callers
- Your phone number, as delivered by the telephone network.
- The voicemail recording you leave, and a written transcript of it.
- The text messages you exchange with us, and any translation of them.
- Details you provide about what you're calling about, such as the type of work, the location and the timing.
- Call metadata: time, duration and which business you called.
From subscribing businesses
- Business name, contact name, phone number, email address and service area.
- Account and usage records, including call and message volumes.
From people who apply for the beta
- The name, email address and phone number you enter on the application form, and your description of your business.
- A one-way hash of your IP address and your browser's user agent string, kept to limit automated submissions. We do not store the IP address itself.
We use this only to evaluate your application and to contact you about it, by email or by phone. We do not add applicants to a marketing list, and we do not text the phone number you provide on the form. If you would like your application deleted, email privacy@7min.us.
How we use information
- To answer a call, take a message and deliver it to the business you called.
- To text you back about your inquiry and ask clarifying questions about the work.
- To translate messages between English and Spanish so both sides can read them.
- To evaluate a beta application and contact the applicant about it.
- To operate, secure and improve the service, and to meet legal obligations.
Information a caller provides is delivered to the business that caller contacted. It is not shared with any other business on our platform, and it is not used to market anything to the caller.
Service providers
We use vendors to run the service: telephone and messaging carriers to place and deliver calls and texts, speech recognition and language processing providers to transcribe and translate, and hosting and storage providers to run our software. These vendors process information only to perform services for us, under contracts that prohibit them from using it for their own purposes. As stated above, this does not include sharing mobile information or messaging consent for marketing or promotional purposes, which never happens.
We may disclose information when required by law, to respond to lawful requests, or to protect the rights and safety of people or property.
Retention
We keep recordings, transcripts and messages for as long as the related business account is active and as needed for the purposes described here, then delete or de-identify them. Records we are required to keep for legal, tax or dispute-resolution reasons are retained for the required period.
Security
Information is transmitted over encrypted connections and stored on access-controlled infrastructure. No system is perfectly secure, but we work to protect information against unauthorized access, loss and misuse.
Your choices
- Stop receiving texts at any time by replying STOP.
- Request a copy of the information we hold about you, or ask us to correct or delete it, by emailing privacy@7min.us.
- If you left a voicemail for a business and want it removed, contact us and we will delete the recording and transcript, subject to the business's own records.
Children
The service is for businesses and their customers and is not directed to children under 13. We do not knowingly collect information from children under 13.
Changes
We will post any changes to this policy on this page and update the date above. Material changes affecting how we handle mobile information will be posted before they take effect.
Contact
Sevenminus LLC
Email: privacy@7min.us